Frequently Asked Questions

Common Questions

  • Which payment methods are available?

    For our online store, we accept all major credit cards. An ACH/e-Check payment option is coming soon. If you stop by  the shop, we accept all major credit cards, cash, and check.

  • Can I view product samples at the shop?

    Yes! Feel free to stop by anytime to view our wide selection of product samples. Get Directions

  • Can we collaborate?

    Of course! We loving working with our clients and we have a dedicated team that’s ready to help you with your project needs today.


Orders & Shipping

  • Can I track my order?

    We’ll let you know as soon as your order is ready for pickup or has shipped. Additional order tracking is available upon request.

  • How long will my order take to arrive?

    Evergreen Printing & Mailing is proud to offer free local pickup and delivery. You can expect to see you order delivered 1-2 days after completion for local delivery. For all other orders please reach out to one of experts for a better ETA.

  • How can I change my order?

    If you need to make changes to an order please contact us as soon as possible. After orders reach a certain point in our process they cannot be changed and are ineligible for refund.

  • Do you ship internationally?

    We currently on provide solutions in the United States.

Refunds

  • Do you offer refunds?

    After orders reach a certain point in our process they cannot be changed and are ineligible for refund. If you have any questions about an order please call us. 850-429-0700


Materials & Equipment

  • Where do your materials come from?

    We rely exclusively on US based suppliers for all of our solutions.
  • What types of equipment do you have?

    Evergreen has invested in the latest in print, cut, binding and folding technology.


About Us

  • Where is Evergreen Printing & Mailing?

    Our USA-based team of printing and mailing experts is ready to help you with your next marketing project from our offices in Pensacola, Florida. From design services to direct mail, our goal is to provide everything you need to get your message in the hands of your audience quickly and affordably.


Couldn’t find an answer?

It’s easy to get in touch. Just send us an email, give us a call, or fill out the contact form.

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