FAQs

In order to place an order, it's necessary to have your own account with Evergreen Print & Mail. To create one, navigate to the upper right corner of the screen and click on "Login". On this page, you can see the Sign Up section and fill in all the required fields with your complete details. Once completed, check your registered email address for a verification email from us.

Alternatively, you can also log in using your Google or Facebook account via the login page.

Navigate to "My Account" and select "My Profile". Then, simply replace the current contact information with your updated details, and remember to click "Update" to confirm the changes.

Navigate to "My Account" and select "Change Password". Enter your current password followed by your desired new password in the designated fields.

Within your My Account section, you'll find an option labeled "Deactivate Account". Simply provide the reason for deactivation, and your account will be deactivated. Please be aware that deactivating your account will result in the loss of all saved designs. If you decide to reactivate your account in the future, please reach out to our customer support team for assistance.

Placing an order on our website is straightforward. Simply navigate to the product page of the item you wish to purchase. Choose your desired template and customize it to suit your needs.

The price of your order will be calculated automatically once you've selected the product specifications. Complete the payment process to finalize your order—it's that simple.

After your order has been dispatched, you can track its progress by clicking on the "Track My Order" button located in the My Orders section of your account.

We provide instant online pricing for our products. The price of your order will be displayed on the Product Order page. Please keep in mind that this may vary based on the specifications you select for the product (such as paper type, size, color, quantity, etc.).

Additionally, if you require custom quotes, you can reach out to our support team for assistance.

You can find all standard print products on our website. For clearer options, look under the "All Products" section.

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/m² or simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

Coated papers are available in two finishes – glossy (shiny and smooth) and matte (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

The turnaround time depends on the specific product and is determined by the number of business days required for production. We will initiate processing your order once the following criteria are met:

The print-ready artwork has been uploaded
Full payment has been received
The customer has approved the PDF proof

Shipping charges are determined by factors such as the quantity and weight of packages, the destination ZIP code, and the selected shipping service.

Our delivery services encompass the entire process from processing and printing to drying, packaging, and shipping your order to you. The speed of delivery varies depending on product availability and the shipping address.

Your designs should always begin and end in CMYK color mode. If an RGB color file is sent to us for print, there is a chance the colors will shift, and you may not be satisfied with your items.

When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta.

300 dpi (dots per inch) is the resolution of the output PDF file.

We use digital and offset presses to provide the highest quality and lowest cost print material for text and images. 

Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product. Please keep all text at least 0.125" inside the cut-line.” 

•    The bleed for Standard Products is 0.125".

•    The bleed for Booklets and Presentation Folders is 0.25".

Rich black is an ink mixture of solid black, 100% K, with additional CMY ink . This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.

No, the price list indicates basic prices of products against the speculative quantities. The prices are calculated with regard to the most basic paper/card types, sizes and single side printing. As you know, the final printing cost depends on many parameters: paper/card weights or thickness (GSM/Pt), glossy or matt finish, 2 or 4 colors, square or rounded corners, single or double side printing, quantity, destination shipping charges and the mode of transport. Please use the indicative prices for calculating the basic cost. Once you place the order using the above parameters, we will quickly mail you the final, exact cost.